My Online Shopping Nightmare: "No Good" Product

I recently had such a terrible online shopping experience that I felt compelled to share it, hoping to spare others the same frustration. What I received was simply "No good." It was utterly disappointing, leading me to immediately seek out customer service for some answers and, frankly, to complain about such a misleading product.
Customer: I just received my order, and honestly, it's just "No good." I'm really disappointed with the quality.
CS Rep: I'm so sorry to hear that, ma'am. Can you tell me more about what specifically was "No good" with your item?
Customer: It looks nothing like the photo online, and the material feels incredibly cheap. It's completely unwearable. This isn't what I expected at all.
CS Rep: I completely understand your frustration. That's definitely not the experience we want for our customers. Please accept our sincerest apologies. We can arrange a full refund or an exchange for you, along with a free return label.
Customer: A refund would be best. I've completely lost faith in this particular item.
CS Rep: Of course. If you cherished this post as well as you would want to receive more information concerning GraceQueens Best Sellers generously go to our web site. I've processed your refund request, and you'll receive an email with return instructions shortly. It should reflect in your account within 3-5 business days. Is there anything else I can assist you with today?
Customer: No, that's all for now. Thank you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.