🚨 AVOID! 60 Calls, Ghosted

I feel compelled to share my terrible online shopping experience as a cautionary tale for everyone considering this boutique. I ordered a dress for an event, and the promised shipping timeframe came and went. When I tried to follow up, the nightmare began. My immediate conclusion was:
"This is the worst experience by far."
I called them 7 days later to see when the order would be shipped and they would not answer the phone. I called over 60 times in one day. The level of unprofessionalism was shocking, especially after finally getting through only to be disconnected repeatedly. I still have not received my order that was NOT hand made in the time frame it said it would be recieved, and I needed to engage with customer service to demand accountability.
Customer: I have been trying to reach someone—anyone—about my dress order for days. I called over sixty times in one day and was hung up on multiple times after waiting on hold. Where is my order?
CS Rep: I am so deeply sorry for the complete failure in communication you've experienced. That is entirely unacceptable, and I understand why you are frustrated. Can you please provide your order number so I can immediately look into the status and investigate the call center incidents?
Customer: It’s [Order Number]. The estimated arrival time has passed, and I was counting on this. I held for 15 minutes only to be disconnected. I highly recommend that y'all do not shop with this boutique if this is how you treat customers.
CS Rep: I see the delay noted here. It looks like your package was flagged for an unforeseen inventory issue, which was not communicated properly. To rectify this situation immediately, I can overnight the dress to you at no extra cost, or if that is too late, I can issue a full refund right now.
Customer: Overnight shipping is the only way I can possibly use this dress now. Will you guarantee it leaves today?
If you have any questions about wherever and how to use GraceQueens Casual Dresses, you can get in touch with us at our web site. CS Rep: I will personally ensure this package is processed and scanned for immediate shipment this afternoon. You will receive tracking within the hour, and I will follow up tomorrow morning to confirm delivery.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.